![]() If you’re trying to add existing fields to your agent view or request form, and you can’t see them in the panel on the right, you might need to add the fields to their associated issue types. Make more fields available in the right hand panel To add a link to the Request form help and instructions field, use wiki markup.įor example, to insert a link that displays the text ‘Example’ and goes to, you should enter: Make it compulsory to fill out a field by checking the box next to Required (some fields are required by default) ![]() When configuring your Request form, you can also:Ĭhange the name of the field in the request form (and portal) under Portal field nameĪdd a description to your field under DescriptionĪutomatically fill out a field and hide it from customers in the request form (and portal) by checking the box next to Use preset value and hide from portal To rearrange fields, drag and drop them into your desired order To remove a field, drag and drop it into the panel on the right To add a field, drag and drop it into your desired location from the panel on the right Select Issue view to update the issue view, or Request form to update the request form.Īdd, remove, and rearrange fields as desired: Select the request type you want to customize. Select the relevant work category in the left hand navigation panel. You must be a project admin to customize fields on request types.įrom your service project, go to Project settings, and then Request types. Customize the fields of your request form or issue view for a request type You can choose which fields are visible on the request form and issue view by customizing the fields of your request types. Learn more about the issue view in Jira Service Management. The issue view, which is what agents see when they work on issues in Jira Service Management. Once a request is raised, it becomes an issue. The request form, which customers fill out to raise a request. To learn more about request types, check out Setting up request types.Your request type can appear to your customers and team members in two different ways:
0 Comments
Leave a Reply. |